Aikolon is there for its customers
All our operations are designed to help our customers and to ensure their success. For us, it is important to listen to our customers and to understand them, while ensuring that they have access to the best plastic materials, our modern and competitive production services and the expertise offered by our qualified personnel.
We offer high-quality customer service, the key factors of which include:
- Willingness to serve
- Excellent communications
- Excellent customer experience
We constantly develop our business for the benefit of our customers. We gather customer feedback and measure satisfaction, addressing all received feedback and reporting it to management. Our operational improvements heavily rely on customer insights, with a key metric being the Net Promoter Score (NPS), where our goal is an NPS of 60.
We continuously work to earn our customers' trust. Our experience shows that our customers value the following key aspects of our operations:
Efficient customer service requires continuous improvement
We continuously develop our business to offer even better services to our customers. We regularly collect feedback and measure customer satisfaction. All feedback is processed and forwarded to the management. This enables us to keep up to date, ensuring that we develop our operations on the basis of customer preferences. NPS (Net Promoter Score) is an important indicator that we monitor regularly. Our target is to achieve an NPS of 60.
We carry out goal-oriented work so that we are worthy of our customers’ trust. In our experience, our customers appreciate the cornerstones of our operations.
Our expertise is built on strong experience, maintained and developed through active customer engagement and staff training. We assist customers in selecting materials and production methods tailored to their needs, aiding in cost-effective plastic part design. Customers have the opportunity to participate in our Plastic School to update or deepen their plastic knowledge. We tailor these training sessions according to each customer's needs.
2. Delivery reliability
We value our customers' work and time, making it very important for us to deliver our products correctly and on time. Delivery reliability is one of the main indicators across our organization. We monitor overall delivery reliability at the organizational level and separately within our different units. Additionally, we track the delivery reliability of our suppliers and subcontractors. Each entity has its own set of goals, and monitoring these forms the basis for improvement actions aimed at optimizing our delivery reliability continuously.
Good quality consists of several components, including customer service, products and services, delivery reliability, and customer relationship management. Aikolon's quality and continuous improvement are guided by the LEAN management philosophy, with ISO9001-certified quality management systems providing direction.
Our aim is to establish a long-term strategic product development partnership that adds value to both parties and grows revenue in the long run. Such a partnership isn't merely cooperation; it's interaction and a shared journey towards a common goal. It requires openness and a willingness to learn together, as well as trust and commitment to a shared agreement. Moreover, it generates new perspectives and product ideas that enrich the operations of both parties.