Customers

All our operations are designed to support our customers and ensure their successful growth. It is extremely important for us to listen to and understand our customers' needs to guarantee that they benefit from plastic materials suitable for their purposes, our modern and competitive production, and the professional expertise of our skilled personnel.

We offer high-quality customer service, characterized by:

• Customer orientation
• Flexibility
• Good communication
• Solution-oriented approach
• Excellent customer experience

Effective customer service requires continuous improvement

We continuously develop our business for the benefit of our customers. We collect customer feedback and measure customer satisfaction; process all feedback we receive and bring it to the attention of management. The development of our operations is strongly based on customer data, and one important indicator for us is the customer's Net Promoter Score (NPS), which we aim for NPS 60.

We are constantly working to earn the trust of our customers. In our experience, our customers value the following key factors in our operations:

1. Expertise

Our expertise is based on strong experience, which we maintain and develop through active customer work and training of our personnel. We help our customers choose the right materials and production methods for their purpose and thereby design cost-effective plastic parts. We offer our customers the opportunity to participate in our Plastic School, where they can update or deepen their knowledge of plastics. We always tailor the plastic training according to the customer's needs.

2. Delivery reliability

We value our customers' work and time, and therefore it is extremely important for us to deliver our products correctly and on time. Delivery reliability is one of the key metrics across our entire organization. We monitor overall delivery reliability at the organizational level as well as separately in our various units. Additionally, we track the delivery reliability of our suppliers and subcontractors. Each has its own set goals, and their monitoring forms the basis for improvement actions, through which we continuously optimize our delivery reliability.

3. Quality

Good quality consists of several different areas. These include customer service, products and services, delivery reliability and customer relationship management. The quality and continuous improvement of Aikolon’s operations is managed by the LEAN management philosophy, guided by the ISO9001-certified quality management system.

Our goal is to create a long-term strategic product development partnership that brings added value to both parties and increases revenue in the long run. A strategic product development partnership is not just about collaboration; it’s about interaction and a shared journey towards a common goal. It requires openness and a willingness to learn together, as well as trust and commitment to a mutual agreement. Additionally, it generates new perspectives and product ideas that enrich the activities of both parties.